Effective communication with senior people: managing upwards

If you’re dealing with a senior person, you are dealing with a busy person. This means you need to be prepared for the conversation, communicate your message at the right strategic level and get to the point quickly.

This course provides your team members with practical guidance on how to communicate effectively with senior people and manage upwards.

• How to delight your boss – identifying the best ways to communicate, when to listen and when to speak, asking the right questions to get the guidance you need to deliver results
• Understand positive ways to respond to critical feedback
• How to pitch ideas to senior people who are time-poor – being succinct and creating ‘sticky’ messages
• The importance of speaking at the right strategic level rather than sharing too much technical detail
• How to make difficult requests to senior people
• The importance of doing more listening than talking for reaching positive outcomes

Those who attend this course report that they:

• Understand how to better manage their boss
• Are able to communicate more clearly and succinctly when dealing with senior people