Mastering digital communication

Effective communication is the cornerstone of any successful business and it starts with the basics of how we communicate with colleagues day-to-day. Working remotely creates an even greater communication challenge and different approaches are required for different channels, people and projects in order to get results.  This one-day training session will help your team members develop the skills to become emotionally-intelligent communicators and strong team-players who can work effectively across all channels.

• Choosing the right communication channel to support effective teamwork
• How to shine in virtual meetings – preparation, lighting, background, camera angle, tips on how to contribute if you are an introvert / extrovert
• Facilitating virtual meetings - leading more inclusive and productive meetings
• Effective email communication – language, tone and a positive approach to move projects forward
• Tips for speaking on the phone
• Emotionally-intelligent communication and having a strong personal impact

Those who attend this course report that they:

• Communicate more efficiently with other team members and understand the right channel to use depending on the task
• Are more productive when working remotely